Shipping & Delivery
FAQ
How long does it take to process my order?
Orders placed before 5PM CET are typically processed within the same day. You will receive a confirmation email once your order has been shipped.
Do you offer international shipping?
Gogetti offers worldwide free shipping using DHL Express. Delivery times vary by location and will be calculated at checkout.
Can I change my shipping address after placing an order?
We process orders quickly, but if you need to update your shipping address, please contact our support team at customerserivce@gogetti.eu as soon as possible.
How long does delivery take?
Delivery times vary depending on your location and chosen shipping method:
Europe Shipping : 1-3 business days
International Shipping: 2-4 business days
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link to monitor its progress.
What should I do if my package is lost or delayed?
If your order is delayed beyond the expected delivery time, please check your tracking link first. If you need further assistance, reach out to our support team at customerservice@gogetti.eu.
What should I do if I receive a damaged item?
We are sorry if you received a damaged or defective item! Please contact our support team at customerservice@gogetti.eu with your order number and photos of the item, and we will assist you with a replacement or refund.